Contact

Let's talk.

Our team answers live chat 24/7, replies to emails within 2 hours, and WhatsApp messages during business hours. Pick the channel that suits you.

Direct Lines

Route to the right desk.

For specialised questions, email the relevant department directly — it shaves a routing step and gets you to a specialist on the first reply.

General

support@ue.capital

Account questions, platform issues, deposit and withdrawal queries, and anything else not covered by a specialist desk. 24/7 coverage with a 2-hour reply SLA.

Partnership

partnership@ue.capital

IB applications, Affiliate inquiries, White-label proposals, regional master-IB arrangements, and partnership reporting. Reply within one business day.

Compliance

compliance@ue.capital

KYC document submissions, source-of-funds verification, sanctions inquiries, account closures, GDPR data requests, and any other regulatory matter. Reviewed within one business day.

Institutional

institutional@ue.capital

FIX API certification, bespoke pricing, dedicated server provisioning, multi-account manager (MAM) inquiries, and any other institutional-tier requirement.

Response SLAs

How long until you hear back?

Concrete commitments by channel and topic, in business hours. We measure ourselves against these monthly and publish results on request.

Channel	Median first response	SLA target	Coverage
Live chat	< 90 seconds	< 3 minutes	24 / 7
Email (support@)	~ 35 minutes	< 2 hours	24 / 7
Email (compliance, partnership, institutional)	~ 4 hours	< 1 business day	Mon–Fri
WhatsApp	~ 15 minutes	< 1 hour	Business hours GST
Withdrawal request review	~ 6 hours	< 24 business hours	Mon–Fri
Formal complaint acknowledgement	~ 2 hours	< 1 business day	Mon–Fri

Offices

Registered & operational.

Registered Office

Saint Lucia

Ground Floor, The Sotheby Building

Rodney Village, Rodney Bay

Gros-Islet, Saint Lucia

Reg. No. 2023-00432

Operations — Middle East

United Arab Emirates

WhatsApp: +971 56 217 0098

Dedicated regional support in Arabic and English

Sunday – Thursday, 09:00 – 18:00 GST

Global Support

24/7 Coverage

Live chat, email, and in-app messaging

Follow-the-sun support rotation

Service languages: EN, AR, ZH, ES, RU